Monday, November 20, 2006
As a business owner and coach, I suggest to my clients to add a blog to their sites and use it as an online newsletter. A way to add fresh content to their web sites. Now I have proof and validation that I am right. Read the article for yourself. Cool Blog Article!
Tuesday, November 07, 2006
It's amazing the stories I hear about customer service, or the lack of it, from my clients. I am starting to believe that if you just show up you can get the job. The question is what do you have to do to keep the job. Well, I think good old fashioned work ethics and ingenuity will get you there.
1. Show Up
2. Be Fair and Honest
3. Do what you said you would do
4. And, follow-up.
Seems almost too simple, but if you do these simple things, you will have more business than you can handle.
Thursday, November 02, 2006
Friday, October 20, 2006
Thursday, October 19, 2006
Tuesday, October 03, 2006
Today, I enjoyed writing press releases, working on business cards and doing some research. It was great. I had no appointments. I was on my schedule. For me it was a moment to recharge my batteries and re-group. I forget how important it was to do. I certainly suggest it to my clients, but you know how that goes.
Tomorrow, I am back to usual hectic schedule. I am ready and energized to face the day. I am grateful for my moment of pause.
Tuesday, September 19, 2006
From Susan Ward,
Definition: Customer service is an organization's ability to supply their customers' wants and needs.
Customers and business managers alike like to talk about what good customer service is (and isn't), but I think this definition by ACA Group sums up what excellent customer service is beautifully: "excellent customer service (is) the ability of an organization to constantly and consistently exceed the customer's expectations."
Accepting this definition means expanding our thinking about customer service; if we're going to consistently exceed customers' expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects of our business that involve face-to-face customer contact.
Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.
So remember, you are not the customer. So if you want to provide "good customer service" why don't you find out what the customer wants.
Tuesday, September 12, 2006
As I do research for my clients on marketing tools and resources they can use, I run across all kinds of articles on time management, and I become frustrated with the term. Call it what it is, Behavior Management! Now the question becomes what do you want as the outcome, and what behavior will help you attain that goal.
For example: If you want more clients and you set a goal of getting one new client in the next month, then you can say to yourself, "self, what do I have to do to get that new client?" Then you create the list and implement the plan. Yes, time is involved in so much as you have to schedule activities on a calendar and you have to coordinate schedules with other people. Other than that, you are managing the things you do. Once you do that, the time falls into place and the results are a given.
Tuesday, September 05, 2006
Thursday, August 31, 2006
So today was their first day in school. They had a blast. And so did I. I had two great meetings, I worked on a project for a client, picked up items for a silent auction I am helping with and now I am taking care of some administrative stuff (kids are in bed). All in all it is a great day. Already my week is booked solid. For me when the day is done and I go to bed, I will know that my clients are being taken care of and my kids are well. It's good to be back in the saddle again, although I like to rest sometimes with my little guys.
Tuesday, August 15, 2006
I recently parted ways with a client after realizing that the project we were working on was really not suited for my tempermant. It was a difficult decision, I really enjoyed the project. What I realized was the project was not a good fit for me. I am a big picture person and this was a project for a micro-manager. So even though the content was fun, the project became a burden. Now I am free to work on projects for my clients that use my talents where they are better suited. This was a valuable lesson.
So if you ever find yourself feeling uneasy about a project ask yourself:
Is this a good project for me?
Is this the best use of my talents?
Can I be more productive and fulfilled working on something else?
If the answer is yes then you might want to consider moving on. It can be the best decision you make for yourself or your business.
Wednesday, August 02, 2006
Tuesday, July 25, 2006
Target Audience + Problem/specialty = Niche
So take a look at what you do and ask yourself, am I working in a specific enough niche?
Monday, July 24, 2006
In 3-hours my attendees developed a well thought out marketing plan with daily actions steps they are going to utilize in the next 28 days. They really enjoyed the process and the plans they had developed. As we talked at the end of the session about what the next step was going to be, they were excited about the accountability sessions. That is where the rubber will hit the road.
I look forward to our weekly calls to hear their successes and to help work through any issues, concerns or challenges they maybe facing. This really is a great program.
Monday, July 17, 2006
So the plan is the key, and then clear action steps around the plan is what makes you armed and dangerous. Imagine getting directions on Mapquest, but they forget to tell you what roads to take. They just say, turn left and then right and then left and in five minutes you will be there. Not much help, right. The action steps are the actual directions to get you there faster and in one piece.
Thursday, July 13, 2006
Thursday, June 22, 2006
Monday, June 19, 2006
Thanks to my friends at www.flashavenue.com I have a logo. Did I mention it was really hard to pick a logo. Yes, first we talked about who and what my organization is about and then we talked about the image I was hoping to portray. Next they went to the drawing board and sent me over 15 logos to choose from. I loved them all. So what was I to do? What else can any savvy business women do when perplexed with a major decision. I polled the key people in my life. I asked clients and peers. And here is what we chose. Thank you Flash.
Wednesday, June 14, 2006
Wednesday, June 07, 2006
We were discussing what areas of the business people get stuck in. For some it might be filling the pipeline, getting presentations, closing the sale and of course follow-up. But she pointed out that when it come right down to it, what you are doing to follow-up is the key.
Today I sat with a client discussing his issues and it did not take long to realize that he already had great potential (pipeline). We talked about who he knows, and within no time his circle of influence was expanding. The key was informing those in his circle of influence what he was doing. That is the follow-up piece. Now he has to decide how he wants to do that.
Friday, May 26, 2006
Okay, some of you are probably going what are you talking about? Well I believe that entrepreneurs are rare breeds. They tend to be idea people, they are creative, bold and energized. However, they are not always great as sticking with things once it is started. Because of how they are wired, they tend to move on to the next challenge. What I have seen happen next is a wake of frustrated people floating behind and a clueless entrepreneur on to their next challenge. What I recommend to my entrepreneurial clients is to find a team of people that can help them be more effective.
The first step is determine what the entrepreneur is good at doing. Then determine what key areas of management or processes are missing. Then fill in the blanks with competent people. Now I am not necessarily saying hiring a bunch of employees. It might mean outsourcing key areas. For example: If you create products for the internet and sell them on the web you are called a "Infopreneuer." There are lots of steps to creating a product that can be sold. Some of those steps can be outsourced like a fulfillment company can copy the CDs and Documentation and mail it. A Virtual Assistant can type up the documents or manage the customer service aspect. You might also hire someone just to market the product. This frees up the entrepreneur to use their creative talents to make money.
Logistically this can all be managed from a home office. Pretty amazing how, if you create a village (global village), you can create an amazing business and have the life you always dreamed of having.
Monday, May 22, 2006
Friday, May 19, 2006
Monday, May 15, 2006
It's official, I just signed up to be a licensed facilitator for CJ Hayden's Get Client's Now!(tm) Marketing Program. With this program I will be able to help my clients develop a plan for marketing including identifying who they should market to, how to reach them and then a daily strategy to get them. It's simple and easy to use and does not require marketing knowledge from my clients. The best part, no matter how busy my clients get, they can do a few things each day to keep their funnel full.
Friday, May 12, 2006
Richard Flournoy and Lewis R. Foster
“If you have something to do that is worthwhile doing, don’t talk about it . . . do it.”
George W. Biount
Wednesday, May 10, 2006
Thursday, May 04, 2006
Tuesday, May 02, 2006
Friday, January 20, 2006
He mentioned the story of the man who had the goose who laid the golden eggs. Once he realized they were real gold, he was able to amass quite a fortune. Then he became inpatient. His child took over and thought, instead of waiting for the eggs to be laid one at a time, he would go into get them. So he cut off the head of the goose only to find they weren't in there and the source of his wealth is permanently done. So it pays to slow down to speed up. Patience is worth it.
Wednesday, January 18, 2006
Today was my first day as an official member of ERN, the networking group I mentioned last week. What a great group. Already I have two referrals to follow up on, and I know the possibilities are endless. I was also able to give out five of my own referrals. What is really great is I already have an informal network within the network of clients who are the "who says" in my world. They will be able to vouch for me as I share my story and give my 30 second commercial. I am looking forward to a long a fruitful relationship.
Friday, January 13, 2006
.....The 100 Simple Secrets of Happy People....
Wednesday, January 11, 2006
As I read through articles today, I just happened across an article "The Three R's of Networking" that talks about how to best utilize a group like this to get the maximum impact. I thought I would share it because there was some good stuff in there.
Keep tweaking your cookbook and have fun.
Monday, January 09, 2006
We talk about different reference filters in our training and this is where a lot of miscommunication happens. For example, if you are talking to a Visual and you are using Auditory language and techniques, they might not get it. So what do you do? First try to find out what their style is and what your style is? Then once you have determined the styles, learn how to communicate to their filter. If they are visual, use handouts and visuals as well as words.
Our clients love the assessments we have that help them determine the various styles their employees have and what is the best way to manage them using those styles. Good luck and happy communicating.
Saturday, January 07, 2006
For me it just starts with an ice breaker and some small talk. Usually after I have established some bonding and rapport, I usually ask something like "So when you're not here shopping (or whatever it might be), what do you do?" People love to talk about themselves and we are off an running.
So no matter where you are, keep your eyes and ears open for opportunities to make connections.
Thursday, January 05, 2006
I might be thinking like this because I am in the process of joining a lead generating referral group called ERN. The whole premise of this group is to help each other build each other's businesses. They use creative ways to get to know each other's business and they are loyal to their members. It becomes a warm market to work. So as you give referrals, you are also receiving. Great concept.
So as you are about your day, don't forget to give first. Not only does it feel good, but the rewards maybe more than you even could imagine.