Napoleon Hill - Always Relevant

"The great master key to riches is nothing more or less than the self-discipline necessary to help you take full and complete possession of your own mind. Remember, it is profoundly significant that the only thing over which you have complete control is your own mental attitude." Napoleon Hill

This year I am personally focusing on self-discipline in both my business and personal life. I like to pick a new character trait that I want to improve each year and this is what I have been led to pick for this year. I know for me it is very hard to be disciplined; why? Because it is boring and routine. Although I have never been diagnose, I am sure I have a touch of ADD. Okay, more than a touch. That is why being an entrepreneur fits me so well. However, that does not give me an excuse to not behave properly. I plan on behaving like someone who is focused and disciplined. In the beginning it will be an act, yes I will have to fake it. And I know in time, with practice, I will become the person I want to be, self-disciplined and successful.

What are you working on this year? Do you have a plan to become that person?

The Ultimate in Customer Service

I am an old movie fan, and I am also a huge John Wayne fan. Whenever I get a chance I can be found watching one of his movies. Recently, I watched The Quiet Man and was struck by the opening scene - I have attached a link here for you - The Quiet Man

What does this have to do with Ultimate Customer Service? Notice as you watch how all John Wayne wants is directions to a town. The motley crew do their best to tell him how to go, but they are too busy with their own ideas, not really listening and thinking in their own little worlds (speaking local jargon). Then notice how quietly in the back ground someone comes along picks up his bag and then takes him to the town. He is a man of action - Ultimate Customer Service.

What can you do to provide Ultimate in Customer Service? Is there someone who just wants you to take them by the hand and make something happen? People will pay well for that level of service! Are you listening to your customers and giving them good information? Are you speaking in jargon?

If you haven't seen the movie, it is worth getting. It is a classic and a keeper. I find many parallels to business through out the movie, but it is also just a fun movie.

Jim Rohn

Here is a classic quote from Mr. Rohn:

For things to change you've got to change. Otherwise, nothing much will change.

I am always working on improving myself. I do that by reading great books, listening to great books, watching great movies and spending time with people better than myself. I recommend you surround yourself with the best, read a lot and be open to becoming a better person.

Focus & Discipline . . . That is the Answer

Today I found myself frustrated by the lack of quality work time I had. I felt like I did not have time to think. Then I thought about all the hours I squander when I do have it.

Each year I pick a different character trait to work on. With the above in mind, I decided to work on discipline of thought and action this year. Here is a quote to help keep me focussed.

The ability to concentrate and to use your time well is everything if you want to succeed in business--or almost anywhere else for that matter.
Lee Iacocca

What are you working on this year?

Part of History

I am still climbing down from the clouds after spending the weekend at a historic event. Milana Leshinsky, best known for her "Telesummits," came out of her home and held her first live event. I have the pictures to prove it. My business and the business of my clients' will never be the same!