It's Official . . .

It's official, I just signed up to be a licensed facilitator for CJ Hayden's Get Client's Now!(tm) Marketing Program. With this program I will be able to help my clients develop a plan for marketing including identifying who they should market to, how to reach them and then a daily strategy to get them. It's simple and easy to use and does not require marketing knowledge from my clients. The best part, no matter how busy my clients get, they can do a few things each day to keep their funnel full.

Thoughts to Live By

“There are two kinds of people: those who don’t do what they want to do, so they write down in a diary about what they haven’t done, and those who haven’t time to write about it because they’re out doing it.”
Richard Flournoy and Lewis R. Foster

“If you have something to do that is worthwhile doing, don’t talk about it . . . do it.”
George W. Biount

Is it May already?????

As I went about my business today, I suddenly realized that a quarter of the year is gone. Yes, a whole Quarter is behind us!!! To some that can be a scary thing or it can be a good thing. This is a good time to ask yourself, "Am I where I need to be to get to where I projected I would at the end of the year?" If the answer is no, now is the time to get serious. Look at your plan (if you have one) and see what worked? What didn't? What should I be doing differently? Don't wait till November when there is no time to adjust. It's time to look at the plan and if you don't have a plan it's time to write the plan. Good luck.

Who was that masked man?

Have you ever watched a commercial and it was so entertaining you couldn't wait to tell a friend about it. Usually they are very funny and sometimes they are very serious. What I find most striking about them is, they spend so much time trying to make the commercial entertaining, they forget to market the product. My mother was carrying on about a commercial with an Elephant. She asked "did you see it?" I said, "No, at least I don't think so. What was it for?" She and my father talked for quite sometime and never remembered the product. Hmm, so who was that masked man anyway? So remember, it's nice to entertain, but don't forget, it's about the product!!!!

Sales Vs. Marketing

Over time I have had discussions with clients about the difference between sales and marketing. In my Sandler Training I came across a great paper that describes it. In essence: "Marketing is the role of identifying groups of people or companies that may fit your product or service before the person-to-person contact is made. Selling is the effort applied to those "possible fits" initiated by person-to-person contact. So you need a plan for both. First, you need a marketing plan that defines who you are, what you do, who needs it and why. Then you need to go and get them.

More Nuggets from the Room

Today at the Proactive vs. Reactive Seminar Ed gave his usual insights.

He mentioned the story of the man who had the goose who laid the golden eggs. Once he realized they were real gold, he was able to amass quite a fortune. Then he became inpatient. His child took over and thought, instead of waiting for the eggs to be laid one at a time, he would go into get them. So he cut off the head of the goose only to find they weren't in there and the source of his wealth is permanently done. So it pays to slow down to speed up. Patience is worth it.

It works if you work it

Today was my first day as an official member of ERN, the networking group I mentioned last week. What a great group. Already I have two referrals to follow up on, and I know the possibilities are endless. I was also able to give out five of my own referrals. What is really great is I already have an informal network within the network of clients who are the "who says" in my world. They will be able to vouch for me as I share my story and give my 30 second commercial. I am looking forward to a long a fruitful relationship.

The "I" Matters

I received this from one of my clients and I felt I should share it:

Your life has purpose and meaning.

Consider this: nothing would be the same if you did not exist. Every place you have ever been and everyone you have ever spoken to would be different without you. We are all connected, and we are all affected by the decisions and even the existence of those around us.

.....The 100 Simple Secrets of Happy People....

Networking - An ingredient in your cookbook

I am in the process of joining a local networking group. The group meets weekly and is dedicated to helping build each other's businesses. What makes me so excited about this group is there are 57 members who will get to know me. Why is that important, because I have always built my business on introductions I have received by the relationships I have developed. I know in time that this group will be a big part of my referral/introduction tree.

As I read through articles today, I just happened across an article "The Three R's of Networking" that talks about how to best utilize a group like this to get the maximum impact. I thought I would share it because there was some good stuff in there.

Keep tweaking your cookbook and have fun.

What did I say?

Have you ever had a conversation with an employee and wonder, "What just happened?" What started like a routine conversation, checking in or comparing notes, turned into a completely different situation. Who knows, maybe they woke up on the wrong side of the bed? Or maybe they fell out of bed? But it could be that you are not communicating in a way that they understand.

We talk about different reference filters in our training and this is where a lot of miscommunication happens. For example, if you are talking to a Visual and you are using Auditory language and techniques, they might not get it. So what do you do? First try to find out what their style is and what your style is? Then once you have determined the styles, learn how to communicate to their filter. If they are visual, use handouts and visuals as well as words.

Our clients love the assessments we have that help them determine the various styles their employees have and what is the best way to manage them using those styles. Good luck and happy communicating.

When is a good time to prospect?

All the time!!!! David Sandler has talked about the three foot rule. Basically, anyone that is within three feet of you is a prospect. He suggested that if they are that close, you should talk to them. I have always felt that no matter where I am, there might be someone near me that needs our services, or they know someone who does. But how do you get to the point that you are having that conversation?

For me it just starts with an ice breaker and some small talk. Usually after I have established some bonding and rapport, I usually ask something like "So when you're not here shopping (or whatever it might be), what do you do?" People love to talk about themselves and we are off an running.

So no matter where you are, keep your eyes and ears open for opportunities to make connections.

You've got to give a little . . .

A song has been rattling around in my head all day that I think Frank Sinatra used sing, and I keep hearing the words "You've got to give a little." And as I thought about it I realized that in life and in sales, sometimes you need to give a little to get a little. What I mean is that when you take care of other people, lead them to things that they need by way of referrals and introductions, all of a sudden you become someone who cares about them. So when the time comes and someone is need of a service you provide, you will be paramount in their minds.

I might be thinking like this because I am in the process of joining a lead generating referral group called ERN. The whole premise of this group is to help each other build each other's businesses. They use creative ways to get to know each other's business and they are loyal to their members. It becomes a warm market to work. So as you give referrals, you are also receiving. Great concept.

So as you are about your day, don't forget to give first. Not only does it feel good, but the rewards maybe more than you even could imagine.

2006 - Do You Have a Plan

As we reflect on last year and look to the future, it is hard not to have mixed emotions. Maybe you did not reach some goals, maybe you surpassed them and maybe things happened that you did not have a plan for at all. That is life. In sales having a plan is critical. In our world we talk about a behavioral plan. One that outlines what kind of behavior you plan on doing which will help you to reach your ultimate goals. Breaking down those behaviors on a weekly basis and even daily helps you stay on track. With the plan, there should be very few surprises. And when they come, you are able to make adjustments. So what's the plan? What are you going to do tomorrow? And what does next week look like? Don't wait until June to create and implement at plan. Start today.

If you look, smell and sound like a Dog then . . .

You are probably wondering what this has to do with sales. It might be a stretch, but here’s what I was thinking: Communication Pie. I know quite a few people who utilize the internet for sales. In essence, they may have very little contact with the public or their prospects. So the words they use (7%) of the communication pie is critical. In fact, it is everything. What you say, the tone in the words and how you lay them out will make the difference between you and another company. I believe that even on the internet people can tell the difference between an “amateur” salesperson and a sales professional. So be careful – whether it’s your web site or a follow-up email, use the system.

Third Party Stories - A Great Tool

I think third party stories are an under utilized tool. It allows you to brag about your self or share some concerns you might need to share. For example: When some ask you "Why should I buy from you?" Of course you go negative and use the usual softening statements and then you can share stories why some of your clients have bought from you. You can use a statement like: Hmm, that's a great question, I hear that a lot. I don't know that you should buy from me. I won't know that until we have a conversation. I can tell you what my clients have told me. Some of my clients say after working with me they no longer accept "I need to think it over" and they have gotten out of the proposal writing business or you can give a specific example of a success story and then say, "I don't know if that is something you were looking for."

Try to think of these stories ahead of time, even right them down and practice them so you are ready. You never know when you will have an opportunity to share a story.

Coaching is not a Fad anymore . . .

The results are in and the news is as I thought it would be. In a recent study conducted by Best Practices, LLC they noted that ongoing and incremental training/coaching is now the norm. They studied 36 companies across multiple industries including Fortune 500 companies. In those companies up to 90% of the companies utilitized ongoing coaching and training. They also noted that up to 75% of those surveyed utilized an outside vendor to provide the sales training/coaching support. This was not new to me. This is our philosophy. I often hear, "But our industry is so different." The truth is sales is sales. Sure there are nuances that need to be dealt with but when it is all said and done, we are selling a service, product or concept. It is always good to see that companies are seeing the value to what we have been doing all along.

The Sales Roller Coaster . . . Weeeeeee

Even the best sales professionals experience the sales roller coaster. Sometimes you get them and sometimes you don't. The question is are you enjoying the ride? And are the highs as high and lows as low.

I was thinking about this today as I looked over my week and the various activities I was involved in and the outcomes of some of those activities. What keeps you from becoming overwhelmed with the ride? For me, as I reflected back on this, it is the focus I have on my goal - my BHAG (Big Hairy Audacious Goal). When I am cresting the top of the hill and know it's about to drop, I remember where I am heading. Then I continue to behave, stay true to the plan and move on.

However, during those times when you feel like you are on a roller coaster, it might be wise to revisit the plan. Make some adjustments and look at the cookbook to see if the recipe is working. Maybe something you thought made sense, doesn't anymore. Find something else. When you stay focused on the goal, everything is just a hill not a mountain because you are looking out and not down.

Good To Great is for Individuals Too

Recently I was talking with several people about the book Good To Great. It really is a powerful book with some great concepts. In particular, the flywheel concept really has been resonating with me. Basically, in the book Jim Collins says a lot of companies give up just before all their hard work was about the pay off. Just like a flywheel the hardest part is getting the momentum started, all the effort is on the bottom, pushing up. But once it gets going it takes on a life of it's own, and starts moving almost effortlessly. Today, I realized that is true with our individual sales efforts.

For me I have been working for a year at various networking organization, sitting on committees, helping out at school and behaving consistently. There have been times when I wondered it is worth it? Are my efforts going to pay off? I can safely say that a year later, the consistent behaving at all of my chosen "cookbook" sources of potential prospects, is paying off. (Wow that was a mouthful.) The truth is that I am having fun, making friends as well as contacts and building relationships.

So don't give up. Take a look at your plan. Make sure you are at the right places. Make sure you are there consistently and be involved in what ever you choose. It is not enough to just show up, get on a committee. And then over time you too will reap the benefits of working a plan. And I too believe you will have fun doing it.

Customer "Rage"

I am not making this stuff up. It's out there. In a recent article named 'Customer Rage' Is on the Rise, customers are no longer accepting poor service. The article states "According to a Customer Rage Survey released today, 15% of shoppers surveyed who received unsatisfactory service actually sought revenge for their suffering." I found that statistic to be staggering. Read the article for yourself. It pays to be nice, or it may pay to hire security.

Seriously, most people who experience poor customer service will leave for another provider. They will leave quitely, at first. Then they will tell anyone who will listen how bad it was. Sales does not end with the sale. Take care of the customer, during and after the sale.

Nuggets from the Room

It was week one again and that means a whole new mix of people. As always, great lessons. Today I heard two things, one new and one not so new but the both hit home.

"Pain and suffering are inevitable, misery is an option."

"Manager the behavior, not the personalities."

I hope you enjoy them too.